Our normal services include - Practical scientific research in human tasking, human-error reduction, investigation, procedure design, human factors training & guidance, optimising use of safety data/evidence, and more.

Some specialities in which we believe we are unrivalled include:

Procedure design - Proven track record
Having designed some of the most successful error-proof procedures in the field, in use across the world, Jarvis Bagshaw has huge experience of how and why crew procedures go wrong and how to create ones that always go right.

The Modern Pilot - Under the hood
From our deep within-industry research, we have found numerous error-modes specific to modern piloting that are barely visible to safety management systems and hardly touched on in competencies. Yet these represent some of the biggest modern threats to operational safety. We can help deal with these threats; identifying them in accidents on one hand and more effective training and procedures on the other.

Pilot emergency prioritisation - real safety
Our research on pilot emergency management commissioned within rotary-wing and fixed-wing industries, along with our investigations, provide us with knowledge to assist in improving training and procedures when things go wrong. We have led the design (and entire life-cycle) and implementation of new types of emergency processes now successfully in use.

Eye Tracking - Professional science with real-world impact
We have researched hundreds of current commercial pilots on aircraft from Airbus, ATR, Augusta-Westland, Beechcraft, Boeing, Bombardier, Airbus Helicopter, Lockheed and Sikorsky. We've translated results into meaningful operational processes (and training) in use across the world. We can offer evidence-based advice on pilot attention for training, accident and incident investigations, and developing procedures and practices.

Recently, and unusually, we have stepped out of aviation to conduct exploratory eye-tracking for oil and gas operations (under contract to the International Association of Oil and Gas Producers; IOGP).

Training - The highest qualifications and experience
Bespoke training from Steve Jarvis or Michael Bagshaw means training with a genuine expert. We have years of experience implementing real-world human-factors and safety solutions in dozens of organisations and operations, and a famous ability to convey it.

In the cabin - preventing slide deployments
Reducing inadvertent slide deployments is possible: we have performed such work for several large airlines, including mixed-fleet (Boeing and Airbus). Our procedures are world-leading, practical and realistic (design IPR Jarvis Bagshaw) and proven to reduce ISDs to zero or near zero, from relatively high numbers. We can also conduct regular reviews of procedural 'health'.

Safety and Risk Visibility -
Many accident precursors are never picked up by organisations' safety management systems (SMS). Using our unique and proven tools we have successfully delivered analyses of SMS that has highlighted areas of vulnerability and offered real-world recommendations and improvements.